Refund Policy

We support a free return and refund service for all products, with a unified long return window to protect customer shopping rights. Customers can apply for product returns for eligible reasons within the valid return period.

Eligible return scenarios include product quality defects, damaged goods during transportation, and significant inconsistencies between received products and website descriptions. Customers need to provide valid picture or video proof when submitting return applications.

After we receive and verify your returned products and confirm the return compliance, we will initiate the official refund process. All refunds will be returned to the original customer payment account within the standard refund processing cycle.

Products that are artificially damaged, improperly used, or returned without valid reasons are not eligible for refund services. We reserve the right to judge the validity of return applications.